Remote IT Support for Hotels
24/7/365 Operational Cover — Wherever You Are in the World.
Always On. Always Ready. Always Professional.
Your hotel never sleeps — and neither do we.
With Connection Hero Remote IT Support, you get round-the-clock coverage for your day-to-day IT
operations, ensuring that your team and your guests have uninterrupted access to the systems
they depend on.
This is not a help desk in name only — it’s a professional, hospitality-focused support team that
understands PMS quirks, POS failures, WiFi bottlenecks, and the critical nature of keeping services
online at all times.
Why It Matters
Immediate response
in critical moments
From a PMS login failure during peak check-in to a WiFi outage before a major event — we’re there remotely the moment you need us.
Hospitality-specific expertise
We know the systems you use — from Opera to Infor, Ruckus to Aruba, Cisco to Cambium, Mitel to Avaya, WiFi to IPTV, reservation to check-out — we speak your language.
Global reach from our EU base
Our international team covers multiple time zones — so no matter where your hotel is, we’re always awake somewhere.
Holiday and absence cover
IT manager on annual leave? Key tech staff sick? We fill the gap seamlessly without disruption.
What’s Included
- 24/7/365 monitoring & remote assistance
- Troubleshooting for PMS, POS, WiFi, network, and guest systems
- Incident logging and root cause analysis
- Direct liaison with your vendors for faster resolution
- Coverage during staff absence or holidays
- Monthly service report and incident review
Not Included
or system migrations — these are scoped separately under our
Project & Procurement Management service.
SERVICE PACKAGES
Service Packages
Choose the plan that fits your needs and budget.
(Monthly SaaS – Tax & Travel Excluded)
Core Cover
Monthly Fee (€)
€1,500
Includes
12-hour daily cover, 7 days/week, operational systems support
Full 24/7
Monthly Fee (€)
€2,500
Includes
24/7/365 coverage, priority incident handling, unlimited operational tickets
Group Cover
Monthly Fee (€)
POA
Includes
Tailored support for multi-property operations
Who Uses This?
- Independent hotels with no in-house IT team
- Resorts operating in remote or multi-time-zone locations
- City hotels that can’t risk PMS or POS downtime during peak hours
- Management groups wanting standardised support
across multiple assets
Connection Hero Remote IT Support
With Connection Hero Remote IT Support, your
hotel is never left alone to handle a crisis.
We’re the calm in the storm, the bridge between your systems and your service — always
on, always there.
