Guest Connectivity & GDPR-Compliant Data Delivery
Connect Seamlessly. Collect Responsibly. Act Intelligently.
WiFi is no longer just an amenity — it’s your guest’s digital handshake.
Guests expect seamless digital access the moment they arrive. And behind every login, there’s a chance to understand who they are, what they value, and how to serve them better.
The problem?
Most hotel WiFi systems are disconnected from your CRM, loyalty tools,
or apps — and guest data is either inaccessible, misused, or dangerously non-compliant.
Connection Hero transforms your network into a GDPR-compliant guest intelligence platform
We help you deliver smooth, branded connectivity across all guest services — and securely deliver actionable insights to your marketing team.
Why It Matters
Frictionless,
branded connection
We unify guest logins across
WiFi, in-room entertainment, F&B ordering, and loyalty apps — no repeated logins, no broken
journeys.
Preference memory
and service recall
Recognise returning devices and recall room, food, and service preferences — all while
respecting privacy.
GDPR-compliant
data delivery
We capture real behavioural data (page visits, dwell time, app
usage) and deliver it to your
CRM or ESP — via opt-in, lawful tracking only.
Personalise marketing
with purpose
Your marketing team gains guest segmentation, usage patterns,
and targeting insights that are immediate, accurate, and
compliant.
No risk, no misuse
We never monetise guest data. You retain full control. Our systems
are built with privacy
by design, and ready for audit.
All packages include:
- Guest WiFi access platform (branded captive portal + login)
- Device recognition and session tracking
- Consent-based data collection flow (GDPR-ready)
- Real-time data feed to your CRM or marketing tools
- Multi-property dashboards for groups or brands
- Integration with PMS, loyalty, or F&B systems (where available)
- Quarterly data health checks and opt-out audit logs
SERVICE PACKAGES
Service Packages
Choose the plan that fits your needs and budget.
(Monthly SaaS – Tax & Travel Excluded)
Connect
Monthly Fee (€)
€750
Setup Fee (€)
€3,000
Best For
Basic branded WiFi + usage stats + CRM
plugin
Connect+
Recall
Monthly Fee (€)
€1,250
Setup Fee (€)
€3,000
Best For
Adds guest preference
memory, session continuity, return-visit triggers
Connect+
Insight
Monthly Fee (€)
€1,950
Setup Fee (€)
€3,000
Best For
Adds deep analytics,
segmentation, and dashboard for multi-site ops
Loyalty & CRM integration available
Guest data never stored by us — all data remains client-owned
Who Uses This?
- Upscale hotels seeking seamless guest digital journeys
- Groups wanting marketing-ready data without breaching GDPR
- Resorts with loyalty platforms or branded apps(F&B ordering, room control, IPTV)
- Properties targeting better rebooking, NPS, and retention
Real-World Benefits
- Build guest memory without breaching privacy
- Deliver higher-conversion campaigns with real usage data
- Create brand-connected digital journeys across services
- Reduce login fatigue and WiFi complaints
- Avoid non-compliant tracking tools or third-party data risk
Start a guest data conversation
Connection Hero helps you understand your
guests — ethically, effortlessly, and at scale.
You deliver the experience. We deliver the insight.
